Shipping Policy
At CoraTerra, we are committed to providing a seamless and reliable shipping experience. Below are the details of our shipping policy to help you understand how we process and deliver your orders.
1. Insured Shipping
We offer insured shipping on all orders. Every package is insured to ensure your purchase arrives safely and securely.
2. Order Processing Times
•Orders are processed within 1-3 business days (excluding weekends and holidays).
•Any orders placed on weekends or public holidays will be processed starting on the next business day (Monday).
3. Delivery Times
•Express Delivery: 5-10 business days, depending on the destination.
•Standard Delivery: Up to 12 business days after processing.
•Tracking numbers are provided with every order to allow you to monitor the delivery status.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions to track your package. You can also track your order at any time via our online tracking tool.
5. Customs and Duties
•For most regions, there are no additional customs fees or duties.
•If you are required to pay customs or import taxes, these will be the responsibility of the buyer.
6. Order Modification and Failed Deliveries
Accurate Shipping Information
•Please ensure your shipping address is complete and accurate at the time of purchase. Incomplete or incorrect addresses may result in delays or failed deliveries.
Order Modifications
•If you need to modify your order or update your shipping address after placing it, please contact us immediately at contact@coraterra.com
•We can only modify orders that have not yet been processed. Once your order has been shipped, changes will no longer be possible.
Failed Deliveries
•If a delivery fails due to an incorrect or incomplete address, the courier may return the package to us.
•We will contact you to confirm the correct address and arrange for reshipment. Additional shipping fees may apply for resending the order.
7. Damaged or Lost Packages
If your order arrives damaged or is lost during transit:
•Please contact us at contact@coraterra.com within 48 hours of delivery.
•Provide your order number and photos of any damage (if applicable).
•We will either replace the item or issue a refund, depending on the situation.
8. Contact Us
If you have any questions about our shipping policy or your order, feel free to reach out to us:
•Email: contact@coraterra.com
We are here to assist and ensure your shopping experience with CoraTerra is as smooth as possible.
This updated version incorporates your requested changes to delivery times. Let me know if further revisions are needed!
