Refund Policy
At CoraTerra, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied, you have the right to request a return or refund under the terms outlined below.
Returns
•Our policy lasts 28 days from the date of delivery. If 28 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
•To be eligible for a return:
•The item must be unused, in the same condition as received, and in its original packaging.
•Certain goods such as perishable items, customized products, and gift cards are non-returnable.
How to Process a Return:
•To initiate a return, please contact us at [Insert Email Address] with your order details.
•Upon approval, you will receive instructions on where to send the item.
Shipping Costs for Returns:
•Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
Refunds
•Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
•If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 14 business days.
•Shipping costs are non-refundable.
Exchanges
•If you wish to exchange an item, follow the return process and specify that you’d like an exchange. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at contact@coraterra.com within 48 hours of receiving your order:
•Include your order number and photos of the item.
•We will replace the item or issue a refund, including return shipping costs.
Exceptions
We do not accept returns or refunds for:
•Gift cards or vouchers.
•Final sale or clearance items.
•Items damaged due to misuse, neglect, or improper care.
Contact Us
For any questions about returns, refunds, or exchanges, please contact us:
•Email: contact@coraterra.com
This policy ensures a fair and transparent process for all our valued customers. We are here to assist with any concerns or issues regarding your order.
